Returns & Cancellations Policy
This policy applies to purchases made through www.flomatic.co.uk by private individuals (consumers). For business-to-business (B2B) orders, please refer to our Conditions of Sale.
Cancelling Your Order – Consumer Purchases
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods without giving a reason.
To cancel an order, please contact us by:
Email: contactus@flomatic.co.uk
Telephone: 01536 481977
Following cancellation, goods must be returned to us within 14 days. A full refund, including the original standard delivery cost, will be issued within 14 days of receiving the returned goods.
Please note: Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
Items That Cannot Be Returned
We are unable to accept returns for:
Products that have been opened, used, or are not in a resalable condition
Special order or custom-made items
Sealed chemical products where the seal has been broken (due to health and safety regulations)
If your item arrives damaged or defective, please notify us within 3 working days of delivery so we can arrange a replacement, repair, or refund.
Business Customers
Orders placed by trade customers or businesses are not covered by consumer distance selling regulations.
Returns from business customers are subject to our discretion and may incur a restocking fee of 15% of the invoice value.
Special-order items cannot be returned or cancelled.
How to Return an Item
Please return goods to the following address, including a copy of your invoice or order confirmation:
Flomatic (Renovate Ltd)
143-149 Bath Road
Kettering, NN16 8NE
Returned goods must be in original condition and packaging.
Questions?
If you are unsure about your return eligibility or have any questions, please get in touch with our customer service team who will be happy to assist.